Privacy Policy

1. Introduction

Welcome to dear Love Nails ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile nail service and visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment through our website or third-party booking platforms (e.g., Calendly)
• Contact us via email, phone, or social media
• Subscribe to our newsletter or marketing communications
• Provide feedback or reviews

This information may include: name, email address, phone number, home address (for mobile services), payment information, and appointment preferences.

2.2 Health and Allergy Information

To provide safe and appropriate nail services, we may collect information about allergies, medical conditions, nail concerns, or other health-related information you choose to disclose.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your appointments and bookings
• Provide our mobile nail services at your location
• Send appointment confirmations, reminders, and follow-up communications
• Process payments and prevent fraudulent transactions
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and resolve disputes
• Ensure health and safety standards are met

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business (e.g., Calendly for booking, payment processors, email marketing platforms)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are typically retained for accounting and legal purposes for a minimum of 7 years.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and services, including our Instagram profile and Calendly booking platform. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: