Cancellation Policy

We understand that life happens. However, to ensure fair service for all clients, we ask that you respect our 24-hour cancellation policy.

24-Hour Notice Required

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us strictly enough time to offer the slot to another client on our waiting list.

Cancellation Fees

• More than 24 hours notice: Your deposit is fully refundable or transferable to a new booking.
• Less than 24 hours notice: Your £20 deposit will be forfeited.
• No-Shows: Failure to attend without notice will result in the loss of your deposit and may restrict future booking privileges.

Lateness Policy

Please aim to be ready for your mobile appointment at the scheduled time.
Over 15 minutes late: We may need to shorten your service or reschedule completely to avoid disrupting subsequent appointments. In this case, the deposit may be considered a cancellation fee.